Shipping policy

Shipping Policy

Thank you for shopping at [Thepawfects].

This Shipping Policy explains how orders are processed, shipped, and delivered for customers purchasing from our store.

Order Processing Time

Orders are typically processed within 1–5 business days after payment confirmation.

Processing times may vary depending on product availability, supplier handling times, and seasonal demand.

Orders are not processed or shipped on weekends or public holidays.

Shipping and Delivery

We work with international suppliers and fulfillment partners

As a result, products may be shipped directly from supplier warehouses located in different countries.

Estimated Delivery Times

Estimated delivery times vary by destination:

  • Greece: approximately 7–20 business days

  • European Union: approximately 7–20 business days

  • International orders: approximately 10–30 business days

Please note that delivery estimates are not guaranteed and may be affected by:

  • customs processing,

  • carrier delays,

  • weather conditions,

  • high seasonal demand,

  • or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated and displayed during checkout before payment is completed.

Free shipping promotions may be offered on selected products or orders.

Tracking Information

Where available, tracking information will be provided via email after the order has been shipped.

Please allow several days for tracking updates to appear in the carrier’s system.

Multiple Shipments

Because products may come from different suppliers or warehouses, items ordered together may arrive in separate packages and at different times.

Customs Duties and Import Taxes

For international orders outside the European Union, customers may be responsible for customs duties, import taxes, or additional fees imposed by local authorities.

These charges are the responsibility of the customer.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

We are not responsible for orders delivered to incorrectly entered addresses provided at checkout.

If you notice an error in your shipping details, please contact us as soon as possible at:

Email: support@thepawfects.com

Lost, Delayed, or Stolen Packages

We are not responsible for delays caused by shipping carriers, customs authorities, or events outside our control.

If a package appears lost, please contact us and we will do our best to assist you in working with the carrier or supplier.

Contact

If you have questions regarding shipping or delivery, please contact: 

Email: support@thepawfects.com